Aujourd'hui, il y a pleine de professionnels IT dans cette société. Ces professionnels sont bien populaires mais ils ont à être en face d'une grande compétition. Donc beaucoup de professionnels IT se prouver par les tests de Certification très difficile à réussir. Pass4Test est voilà pour offrir un raccourci au succès de test Certification.
Si vous faites toujours la lutte contre le test HDI QQ0-401, Pass4Test peut vous aider à résoudre ces difficultés avec ses Q&As de qualité, et atteindre le but que vous avez envie de devenir un membre de HDI QQ0-401. Si vous avez déjà décidé à s'améliorer via HDI QQ0-401, vous n'avez pas aucune raison à refuser Pass4Test. Pass4Test peut vous aider à passer le test à la première fois.
On peut voir que beaucoup de candidats ratent le test HDI QQ0-401 quand même avec l'effort et beaucoup de temps dépensés. Cest une bonne preuve que le test HDI QQ0-401 est difficile à réussir. Pass4Test offre le guide d'étude bien fiable. Sauf le test HDI QQ0-401, Pass4Test peut offrir les Q&As des autres test Certification IT.
Le test HDI QQ0-401 est une examination de techniques professionnelles dans l'Industrie IT. Pass4Test est un site qui peut vous aider à réussir le test HDI QQ0-401 rapidement. Si vous utiliser l'outil de formation avant le test, vous apprendrez tous essences de test Certification HDI QQ0-401.
QQ0-401 est un test de HDI Certification, donc réussir QQ0-401 est le premier pas à mettre le pied sur la Certifiction HDI. Ça peut expliquer certiainement pourquoi le test HDI QQ0-401 devient de plus en plus chaud, et il y a de plus en plus de gens qui veulent participer le test QQ0-401. Au contraire, il n'y a que pas beaucoup de gens qui pourrait réussir ce test. Dans ce cas, si vous vous réfléchissez étudier avec une bonne Q&A?
Le test simulation HDI QQ0-401 sorti par les experts de Pass4Test est bien proche du test réel. Nous sommes confiant sur notre produit qui vous permet à réussir le test HDI QQ0-401 à la première fois. Si vous ne passe pas le test, votre argent sera tout rendu.
Passer le test HDI QQ0-401, obtenir le Passport peut améliorer la perspective de votre carrière et vous apporter plus de chances à développer votre boulot. Pass4Test est un site très convenable pour les candidats de test Certification HDI QQ0-401. Ce site peut offrir les informations plus nouvelles et aussi provider les bonnes chances à se former davantage. Ce sont les points essentiels pour votre succès de test Certification HDI QQ0-401.
Code d'Examen: QQ0-401
Nom d'Examen: HDI (SDI-Service Desk Foundation Qualification)
Questions et réponses: 120 Q&As
QQ0-401 Démo gratuit à télécharger: http://www.pass4test.fr/QQ0-401.html
NO.1 What type of question will best encourage a customer to talk more about their Incident?
A.Closed questions.
B.Open questions.
C.Technical questions.
D.Personal questions.
Answer:B
HDI examen QQ0-401 QQ0-401 QQ0-401
NO.2 What is the most important benefit of being empathetic towards your customers?
A.Your customers will know that you feel sorry for them.
B.Your customers will know that you can fix their problem for them.
C.Your customers will know that you understand how they feel.
D.Your customers will want to talk to you whenever they call.
Answer:C
HDI examen certification QQ0-401 certification QQ0-401 certification QQ0-401 QQ0-401
NO.3 What is the most important reason for maintaining legal compliance in the Service Desk?
A.Maintaining legal compliance prevents other teams seeing what the Service Desk does.
B.Maintaining legal compliance protects the organisation assets.
C.Maintaining legal compliance protects you from blame.
D.Maintaining legal compliance protects your managers.
Answer:B
HDI examen QQ0-401 examen QQ0-401
NO.4 Which is a best practice for dealing with stress?
A.Answer fewer inquiries.
B.Confront the issues that are causing stress.
C.Stop customers from venting.
D.Take time off work.
Answer:B
HDI certification QQ0-401 QQ0-401 QQ0-401 examen
NO.5 When made by a customer, which comment, is most likely to indicate that a conflict is developing?
A.I am tired of my computer always being down.
B.I don't understand what you mean.
C.I see what you are saying to me.
D.You need to slow down.
Answer:A
HDI examen certification QQ0-401 QQ0-401 examen certification QQ0-401
NO.6 What is a best practice for establishing effective relationships with your customers?
A.Ensure that your customer understands the SLA.
B.Provide technical language guidance.
C.Show your customer sympathy.
D.Understand your customer business.
Answer:D
HDI QQ0-401 examen certification QQ0-401 certification QQ0-401
NO.7 What is a best practice for handling phone calls?
A.Clear your desk of any clutter.
B.Show the customer sympathy.
C.Use a standard greeting.
D.Use formal titles when greeting customers.
Answer:C
HDI certification QQ0-401 QQ0-401 QQ0-401
NO.8 Which of the following best describes your sales and marketing role within the Service Desk?
A.Log the opportunity so that it can be followed up on at a later date.
B.Recognise opportunities to increase business and know what to do with them.
C.Refer any business opportunities to the marketing department.
D.Stop trying to resolve the problem and concentrate on increasing the business.
Answer:B
certification HDI QQ0-401 QQ0-401 examen certification QQ0-401
NO.9 When is it most appropriate to escalate an Incident to a manager?
A.Escalate an Incident if the customer begins to complain.
B.Escalate an Incident the customer is emotional.
C.Escalate an Incident if the customer asks to speak to a manager.
D.Escalate an Incident if the Service Desk is short of staff.
Answer:C
HDI examen QQ0-401 examen QQ0-401 QQ0-401 QQ0-401
NO.10 Which statement best characterises a friendly and supportive workplace?
A.Management encourages extensive overtime.
B.Team members help each other.
C.Team members work alone.
D.Team members work only their allotted hours.
Answer:B
HDI certification QQ0-401 QQ0-401 QQ0-401 QQ0-401
NO.11 What is a best practice when writing e-mail?
A.Use animation to emphasise your point.
B.Use different colours to improve readability.
C.Use emoticons to convey empathy.
D.Use standard headers and footers for consistency.
Answer:D
HDI examen QQ0-401 examen QQ0-401 QQ0-401
NO.12 Which metric is used to measure the average amount of time that a customer waits before a call is
answered?
A.Abandon before answer.
B.Availability.
C.Average speed to answer.
D.First contact resolution.
Answer:C
certification HDI QQ0-401 examen QQ0-401 certification QQ0-401
NO.13 What is the best description of an Incident?
A.An Incident is any call from a customer.
B.An Incident is a call routed by the ACD.
C.An Incident is a management statistic.
D.An Incident causes an interruption to normal service.
Answer:D
certification HDI QQ0-401 QQ0-401 QQ0-401 certification QQ0-401
NO.14 What is a common metric used to measure Service Desk performance?
A.Abandon before answer (ABA)
B.Average time to respond (ATR)
C.Incident quality score (IQS)
D.Total faxes received (TFR)
Answer:A
HDI examen certification QQ0-401 QQ0-401 examen
NO.15 Which action best illustrates responsible team behaviour?
A.Logging every call.
B.Reporting security violations.
C.Sharing knowledge.
D.Taking more than your share of calls.
Answer:C
HDI QQ0-401 QQ0-401 examen
NO.16 Which process is concerned with the capture, structure, and reuse of solutions?
A.Call management.
B.Incident management.
C.Knowledge management.
D.Problem management.
Answer:C
HDI QQ0-401 certification QQ0-401 QQ0-401
NO.17 What is a best practice for helping an emotional caller?
A.Ask the customer to talk about their personal problems.
B.Help the customer focus on the Incident and resolution.
C.Maintain a professional approach according to the SLA.
D.Move the conversation carefully on to general issues within the company.
Answer:B
HDI examen QQ0-401 QQ0-401 QQ0-401 examen certification QQ0-401
NO.18 Why is it important for you to demonstrate confidence when dealing with others?
A.Demonstrating confidence establishes credibility with customers.
B.Demonstrating confidence increases first contact resolution.
C.Demonstrating confidence maximises talk time.
D.Demonstrating confidence minimises conflicts with customers.
Answer:A
HDI certification QQ0-401 QQ0-401 QQ0-401
NO.19 Which of the following is most likely to be a barrier to communication?
A.The customer ability to use self-help systems.
B.The customer previous experience with the Service Desk.
C.The customer position in the business.
D.The level of support provided by the Service Desk.
Answer:B
HDI examen certification QQ0-401 QQ0-401
NO.20 What is the best reason for using proper grammar and spelling when documenting Incidents?
A.Not using proper grammar and spelling is sloppy.
B.Not using proper grammar and spelling will anger the customer.
C.Using proper grammar and spelling is professional.
D.Using proper grammar and spelling will impress your supervisor.
Answer:C
certification HDI QQ0-401 QQ0-401 examen QQ0-401
Pass4Test provide non seulement le produit de qualité, mais aussi le bon service. Si malheureusement vous ne pouvez pas réussir le test, votre argent sera tout rendu. Le service de la mise à jour gratuite est aussi pour vous bien que vous passiez le test Certification.
没有评论:
发表评论