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2014年3月11日星期二

BH0-008 BH0-007 BH0-006 BH0-005 dernières questions d'examen certification ISEB et réponses publiés

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Code d'Examen: BH0-008
Nom d'Examen: ISEB (ISEB Foundation Certificate in Green IT)
Questions et réponses: 80 Q&As

Code d'Examen: BH0-007
Nom d'Examen: ISEB (ISEB Intermediate Certificate in Software Testing)
Questions et réponses: 25 Q&As

Code d'Examen: BH0-006
Nom d'Examen: ISEB (ITIL V3 Foundation Certificate in IT Service Management)
Questions et réponses: 418 Q&As

Code d'Examen: BH0-005
Nom d'Examen: ISEB (ISEB Certificate in Software Asset Management Essentials)
Questions et réponses: 40 Q&As

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NO.1 Scenario 3 Data is transmitted over the internet as a series of packets. Each packet is sent to its
destination via the best available route. The decision on the best available route is made by a series of
routers on the internet. In order to make the best decision on the route to take, the router: 1)Scans the
destination address and matches it against rules set up in a configuration table. 2)Checks the
performance of the primary connection to see if it is good enough to send the packet. If not, it seeks an
alternative. Routers handle many millions of packets being sent at the same time. Packets can take the
form of email messages, data files etc. Which of the following would be applicable as part of a test policy
for testing these types of systems? a.Systems must be tested for compliance to industry standard routing
protocols. b.Testing for the latest upgrade will require testing of increased network traffic of 100%.
c.Testing for the fix will require the use of dynamic analysis tools. d.Releases will not be made if systems
have any high priority defects outstanding.
A.a and b.
B.a and d.
C.b and c.
D.b and d.
Answer:B

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NO.2 Scenario 3 Data is transmitted over the internet as a series of packets. Each packet is sent to its
destination via the best available route. The decision on the best available route is made by a series of
routers on the internet. In order to make the best decision on the route to take, the router: 1)Scans the
destination address and matches it against rules set up in a configuration table. 2)Checks the
performance of the primary connection to see if it is good enough to send the packet. If not, it seeks an
alternative. Routers handle many millions of packets being sent at the same time. Packets can take the
form of email messages, data files etc. A serious issue has arisen with emails arriving at the wrong
destinations. This is an intermittent problem, and seems to occur only at peak loading times. Which of the
following reviews would you recommend to address this issue?
A.A walkthrough of the requirement specification, to check for errors.
B.A management review of defects logged and cleared to see if defects are being addressed correctly.
C.A technical review of the industry standard routing protocols to see if they have inaccuracies in them.
D.An inspection of the code for this part of the functionality to try to localise the defective parts of the code.
Answer:D

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NO.3 Scenario 3 Data is transmitted over the internet as a series of packets. Each packet is sent to its
destination via the best available route. The decision on the best available route is made by a series of
routers on the internet. In order to make the best decision on the route to take, the router: 1)Scans the
destination address and matches it against rules set up in a configuration table. 2)Checks the
performance of the primary connection to see if it is good enough to send the packet. If not, it seeks an
alternative. Routers handle many millions of packets being sent at the same time. Packets can take the
form of email messages, data files etc. Which of the following best describes a testing challenge of the
application domain of the routers described?
A.Testing that the receivers PC can store emails routed to it.
B.Testing that large organisations can scan incoming files routed to them for viruses.
C.Testing that packets are delivered by the routers in the required timescales.
D.Testing that files can be sent in any language.
Answer:C

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NO.4 Scenario 2 Your organisation is a large media services corporation (MSC). MSC uses Agile
development, within a Scrum framework. Here, the iterations are referred to as Sprints. For each Sprint, a
set of user-stories is defined, built, and tested. The user-stories are typically 1-2 lines long, indicating
what the customer wants the system to do. MSC is in the process of updating its website to meet the
recently introduced accessibility rules for websites. Accessibility means the availability of a system
suitable to members of the public with, for example, visual or hearing difficulties. It has been decided to
start with two requirements, as its first 2 Sprints: 1)Presentation of content with clear headings, short
sentences, text versions always available. 2)Consistent navigation through the website. You are the test
manager and there are four developers and two testers. You have all worked together previously, and are
very experienced in MSCs products. Although the accessibility rules are new to you and the team, you
have all attended a workshop where they were explained. Which of the following are product risks and
which are project risks? a.The navigation through some parts of the website may need to be different from
others. b.Sprint 1 may not be completed on time, leading to a delay to the start of Sprint 2. c.Text versions
of images may not always be possible. d.There may be a need to buy a capture-replay tool for regression
testing. e.A key member of the team may leave before the Sprints have been completed.
A.a, b and c are product risks, d and e are project risks.
B.a and c are products risks, b, d and e are project risks.
C.b, c and e are product risks, a and d are project risks.
D.a, d and e are product risks, b and c are project risks.
Answer:B

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NO.5 Scenario 1 A computerised system is being created to monitor the life support system on board a
submarine. It monitors air quality, water supplies and temperature. This system will be supplied and
maintained by SubsInc. SubsInc uses the V-model for software development and conducts four levels of
testing, from unit through to operational and site acceptance testing. Two key risks identified for the air
quality system are: 1. If the percentage of oxygen in the air falls too low, personnel may suffocate 2. If the
concentration of carbon dioxide in the air rises too high, the air may become toxic. To address these risks,
the requirement specification for this system includes the following requirements: R1)Oxygen must be
replaced as it is consumed. R2)Carbon dioxide must be removed from the air. These requirements must
be reflected in the functional, technical and program specification documents. You are a newly recruited
test manager. A risk register has been produced with the following additional risks identified. Which one is
a product risk associated with the air quality management system?
A.The system required to monitor oxygen levels may be more expensive than those required to monitor
air temperatures.
B.SubsInc may need to recruit extra developers and testers to deliver the project on time.
C.Oxygen levels may reach dangerously low levels.
D.Extreme temperatures may lead to heat exhaustion of personnel.
Answer:C

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2013年8月15日星期四

Dernières ISEB BH0-006 examen pratique questions et réponses

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Code d'Examen: BH0-006

Nom d'Examen: ISEB (ITIL V3 Foundation Certificate in IT Service Management)

Questions et réponses: 418 Q&As

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NO.1 Which is the BEST definition of a Configuration Item (CI)?
A.An item of hardware or software registered in the asset database
B.A collection of information used to describe a hardware or software item
C.An asset, service component or other item that is, or will be, under the control of Configuration
Management
D.Information recorded by the Service Desk when an Incident is reportedWArialZ
ANSWER: c

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NO.2 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c

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NO.3 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service CatalogueWArialZ
ANSWER: b

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NO.4 Which of the following activities are helped by recording relationships between Configuration Items
(CIs)?
1. Assessing the impact and cause of Incidents and Problems
2. Assessing the impact of proposed Changes
3. Planning and designing a Change to an existing service
4. Planning a technology refresh or software upgrade
A.1 and 2 only
B.All of the above
C.1, 2 and 4 only
D.1, 3 and 4 onlyWArialZ
ANSWER: b

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NO.5 Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
A.1 and 3 only
B.All of the above
C.2 and 4 only
D.1, 2 and 4 only WArialZ
ANSWER: d

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NO.6 The BEST definition of an Incident is:
A.An unplanned disruption of service unless there is a backup to that service
B.An unplanned interruption or reduction in the quality of an IT Service
C.Any disruption to service whether planned or unplanned
D.Any disruption to service that is reported to the Service Desk, regardless of whether the service is
impacted or not WArialZ
ANSWER: b

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NO.7 What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?WArialZ
ANSWER: c

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NO.8 Which of the following activities is NOT a part of the Deming Cycle?
A.Act
B.Plan
C.Do
D.Coordinate WArialZ
ANSWER: d

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NO.9 Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and
Partners"?
A.Suppliers, manufacturers and vendors
B.Customers
C.Internal departments
D.The Facilities Management function WArialZ
ANSWER: a

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NO.10 Which of the following is a responsibility of Supplier Management?
A.Development, negotiation and agreement of Service Level Agreements (SLAs)
B.Development, negotiation and agreement of contracts
C.Development, negotiation and agreement of the Service Portfolio
D.Development, negotiation and agreement of organizational Level Agreements (OLAs)WArialZ
ANSWER: b

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NO.11 Which of the following is NOT an example of a Service Provider Type?
A.Internal service provider
B.External service provider
C.Third-party provider
D.Shared services unit WArialZ
ANSWER: c

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NO.12 Which process is responsible for recording the current details, status, interfaces and dependencies of
all services that are being run or being prepared to run in the live environment?
A.Service Level Management
B.Service Catalogue Management
C.Demand Management
D.Service TransitionWArialZ
ANSWER: b

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NO.13 Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
A.Remediation Planning
B.Categorization
C.Prioritization
D.Review and Close WArialZ
ANSWER: a

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NO.14 Which process is responsible for discussing reports with customers showing whether services have
met their targets?
A.Continual Service Improvement
B.Business Relationship Management
C.Service Level Management
D.Availability ManagementWArialZ
ANSWER: c

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NO.15 Which of the following is NOT a benefit of using public frameworks and standards?
A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language WArialZ
ANSWER: b

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NO.16 What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources WArialZ
ANSWER: c

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NO.17 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c

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NO.18 Defining the processes needed to operate a new service is part of:
A.Service Design: Design the processes
B.Service Strategy: Develop the offerings
C.Service Transition: Plan and prepare for deployment
D.Service Operation: IT Operations Management WArialZ
ANSWER: a

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NO.19 In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned
by which set of activities?
A.Baseline assessments
B.Service and process improvements
C.Taking measurements and recording metrics
D.Setting measurement targetsWArialZ
ANSWER: b

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NO.20 Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.1 only
B.2 only
C.Both of the above
D.None of the above WArialZ
ANSWER: c

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NO.21 Which of the following do Service Metrics measure?
A.Processes and functions
B.Maturity and cost
C.The end to end service
D.Infrastructure availability WArialZ
ANSWER: c

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NO.22 Which of the following do Technology metrics measure?
A.Components
B.Processes
C.The end to end service
D.Customer satisfactionWArialZ
ANSWER: a

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NO.23 Which of the following Availability Management activities are considered to be proactive as opposed to
reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A.All of the above
B.1 and 2 only
C.1 and 3 only
D.2 and 3 only WArialZ
ANSWER: b

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NO.24 Within Service Design, what is the key output handed over to Service Transition?
A.Measurement, methods and metrics
B.Service Design Package
C.Service Portfolio Design
D.Process definitions WArialZ
ANSWER: b

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NO.25 The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A.Continual Service Improvement
B.Service Strategy
C.Service Design
D.Service TransitionWArialZ
ANSWER: b

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NO.26 "Service Management is a set of specialised organizational capabilities for providing value to
customers in the form of services".
These specialised organizational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers WArialZ
ANSWER: b

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NO.27 Which processes review Underpinning Contracts on a regular basis?
A.Supplier Management and Service Level Management
B.Supplier Management and Demand Management
C.Demand Management and Service Level Management
D.Supplier Management, Demand Management and Service Level Management WArialZ
ANSWER: a

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NO.28 A Known Error has been raised after diagnosis of a Problem was complete but before a workaround
has been found. Is this a valid approach?
A.Yes
B.No, the workaround must be found before a Known Error is created
C.No, a Known Error can only be raised after the permanent resolution has been implemented
D.No, a Known Error must be raised at the same time as a problemWArialZ
ANSWER: a

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NO.29 A change process model should include:
1. The steps that should be taken to handle the change with any dependences or co-processing defined,
including handling issues and unexpected events
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A.1, 2 and 3 only
B.All of the above
C.1 and 2 only
D.1, 2 and 4 only WArialZ
ANSWER: a

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NO.30 What would you use the seven Rs of Change Management for?
A.To assist with the impact analysis for a Change request
B.To review changes after they have been implemented
C.To allocate the roles and responsibilities during the Change Management process
D.To act as a framework for implementing a ChangeWArialZ
ANSWER: a

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